Shipping policy

Effective Date: 02-August-2024

At NEEANN, we are committed to delivering your orders in a timely and efficient manner. Please read our Shipping Policy carefully to understand how we handle your orders and deliveries.

1. Free Shipping

We offer free shipping on all orders within India, regardless of the order size or value. No additional shipping charges will be applied at checkout.

2. Processing Time

  • Order Confirmation: Once your order is placed, you will receive a confirmation email. Our team will start processing your order within 1-2 business days.
  • Processing Duration: Orders are typically processed and dispatched within 2-3 business days from the date of order confirmation.

3. Shipping Time

  • Standard Delivery: Delivery times may vary based on the destination. Generally, orders are delivered within 5-7 business days after dispatch.
  • Remote Areas: Deliveries to remote or rural areas may take longer, usually an additional 2-3 business days.

4. Shipping Partners

We work with reputable courier and logistics partners to ensure your orders are delivered safely and on time. Our primary shipping partner Shiprocket.

5. Order Tracking

  • Tracking Information: Once your order has been dispatched, you will receive an email with the tracking information. You can use this information to track the status of your delivery.
  • Tracking Portal: You can also track your order directly on our website by visiting the "Track Order" section and entering your order number and email address.

6. Delivery Policy

  • Delivery Attempts: Our delivery partners will attempt to deliver your order to the address provided at checkout. If no one is available to accept the delivery, they may attempt redelivery or contact you for further instructions.
  • Address Accuracy: Please ensure that your shipping address is accurate and complete to avoid any delivery delays or issues.

7. Undeliverable Packages

In the event that a package is returned to us as undeliverable due to incorrect address information, refusal to accept delivery, or other reasons, we will contact you to arrange for redelivery. Additional shipping charges may apply for redelivery.

8. Damaged or Lost Packages

  • Damaged Packages: If you receive a damaged package, please contact us immediately. We will work with our shipping partners to resolve the issue and arrange for a replacement if necessary.
  • Lost Packages: If your order is lost in transit, please contact us. We will investigate the issue and provide a resolution, including a replacement or refund if applicable.

9. International Shipping

At this time, we do not offer international shipping. We only ship orders within India.

10. Contact Us

If you have any questions or concerns about our Shipping Policy, please contact us:

Thank you for choosing NEEANN. We appreciate your business and are dedicated to providing you with a seamless shopping experience.